Video Conferencing 

| Meeting Security

 | Conference Calls

 | AI Transcriptions

 | Screen Sharing

 | All Features

1.888.324.IDEA

Support remote field services
SOLUTIONS

CREATE SHARED EXPERIENCES THAT HEIGHTEN REALITY AS WELL AS ENGAGEMENT WITH LIVE VIDEO ANNOTATION

Remote Video Engagement

Expertly lead and instruct on-site workers and individuals through all kinds of scenarios with forward-facing, high-quality video technology from VidCall. Coach individuals through training and consultation, facility tours and hosting, maintenance and repair, and so much more. Feedback is immediate via VidCall's browser-based video and voice platform that supports communication carried out using screen sharing, live video annotation, and more.

Included:

  • High-quality voice and video
  • Live Video Annotation (Augmented Reality)
  • Screen sharing
  • Document sharing 
  • Multi-camera functionality
  • Closed Caption and translation
Remote video engagement

Engagement Analytics

Remain at the forefront of what’s happening in different locations and workplaces using reliable technology to track data and metrics. Plus, you can determine the tone and emotional temperature of the meeting for better tracking, and course correction using sentiment analysis. With real-time data available at your fingertips, you can easily detect, diagnose and dive in.
Included:

  • Recording
  • Transcription
  • Sentiment analysis
  • Topic tags
  • Scoring
Engagement analytics

Engagement Management​

Set field workers up for success using video and voice that’s not only crystal clear to see and understand, but also provides the framework for multiple jobs to be streamlined and co-exist across different locations and workplaces. Use VidCall's Team Messaging for dynamic and centralized communication that brings everyone onto the same channel. Experience true collaboration over a virtual space that provides instant connection.
Included:

  • Team Messaging
  • Scheduling
  • Invitations and reminders (email and SMS)
  • Switch from call to video with one click
  • Click-to-connect with no downloads
  • Waiting room
  • Chat
Engagement management

USE CASES

Quality Inspections

Inspect the quality of a product or make a service call when you video into view. Examine, diagnose and resolve issues from any device.

Service Training And Consultation

Provide high-end training and consultation sessions for both detailed “hands-on” and theoretic knowledge transmission.

Facility Tours And Hosting

Host franchise discovery days or take stakeholders on a tour of the site with integrated technology that feels like the next best thing to being there in person.

Quotes And Sales

VidCall’s live video and voice allow for immediate presence and viewing. Secure new business with accurate estimates made on the spot without a site visit. Reduce travel costs, too.

Maintenance And Repair

Solve customer problems and snafus in minutes – from anywhere – when experts and support specialists can video in to see exactly what’s going on and offer instruction.
WORKFLOW

VIDCALL FACILITATES REMOTE SUPPORT AND SERVICES FOR ALL KINDS OF SCENARIOS

Begin the session

Start A Conversation

Begin the session
VidCall provides multiple ways to open a conversation. Reach remote field workers immediately through booking technology, an online waiting room, or click-to-call.
  • Book an appointment
  • Join an online meeting 
  • Link-in to a voice or video call

Connect With Remote Field Workers

No matter their location, even in low-bandwidth situations, remote field workers can be connected to customers or led by experts and specialists for immediate care and support.
Connect with clients
  • High-quality Video and Audio 
  • In-call Annotation
  • Recorded Transcription
  • Screen Sharing
  • Document and File Sharing
Connect with clients
Record, Transcribe and Summarize

Record, Transcribe and Summarize

Record, Transcribe and Summarize
Experience total clarity and precision using video and voice with added features like live video annotation and multi-camera video experience. Receive detailed analytics to view further customer insights, data, and feedback.
  • Customer Service Video Chat and Voice Recordings
  • Save to Cloud
  • Live Annotation

USE CASE

See how Repair Specialists are using AR headsets with VidCall’s programmable video with live annotation.

Watch Video

Specialists are using VR Headsets
BENEFITS

VIDCALL’S FIELD SERVICE SOFTWARE IS FAST AND FUNCTIONAL

Immediate and accurate support

I-see-what-you-see technology from VidCall takes the guesswork out of imagining what the problem might be and instead puts you right at the center of exactly what it is.

Immediate And Accurate Support

Immediate and accurate support
Make remote contact in the case of an emergency or remote disaster wherever you are. Video in a professional for immediate care and connection.

Reliable And Adaptive Technology

Immersive video
Intelligent algorithms decode and remeasure the available bandwidth to provide the best resolution possible. Specific network conditions are adjusted with adaptive video resolution technology for a smooth user experience.
Immersive video
Detailed visual feedback

Detailed Visual Feedback

Detailed visual feedback
Annotation and multi-angle cameras work hard to showcase precise details for viewers. Bring trainees into hyper-focused schematics or detailed demonstrations. Show customers how to “fix it” themselves without having to make a house call.

Multi-Party Experts

Multi party experts

Improve understanding and depth of knowledge by bringing on multiple experts for a rich conferencing experience. Share knowledge and gain diverse insights with Speaker Spotlight and Gallery View.

Multi party experts
WHY VIDCALL
Augmented reality scenes
With VidCall, you lessen the gap between sender and receiver. It’s easy to fast-track on-site coaching, and expertly led instructions using sophisticated hands-free technology that greatly impacts remote services across multiple industries. Increase your company revenue and reduce your overall costs with VidCall:
  • An 80% reduction in travel costs
  • Up to 33% decrease in the time it takes to troubleshoot
  • Unnecessary trips and commuting 100% eliminated
  • 5x Closing Rate
The future is video. Let VidCall show you what’s next.
BUILD IT

BUILT FOR EASY INTEGRATION​

View VidCall Developer Guide

LET’S EXPLORE THE POSSIBILITIES

The VidCall platform is built to integrate easily into existing remote learning solutions. Let’s see how we can help you.

CONTACT US